Returns & Exchanges
At Hadley Olivia Mattress Superstore, we want you to rest easy knowing that your purchase is protected by our 100-night comfort guarantee. If you are not completely satisfied with your sleep experience, we offer a streamlined process to help you find the perfect replacement or process a return.
Initiate Your Request
Contact our customer concierge team via phone or email within 100 nights of delivery to start your return or exchange authorization.
Verify Condition
Ensure your mattress is free of stains and damage, as our policy requires the use of a mattress protector to qualify for a sanitary return.
Schedule Pickup
Once approved, we will coordinate a professional white-glove removal service to collect the mattress directly from your home at a scheduled time.
Receive Refund or Credit
After the mattress is inspected at our facility, we will issue a full refund to your original payment method or apply credit toward your new selection.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing